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Cant get Sparkol to open

Asked at Fri, 31 May 2013 18:36:41 GMT by Brad Twersky

 

Just downloaded Sparkol...when I try to open it...it keeps saying "Waiting For Connection" (while waiting for a connection.) But I have a connection as I am submitting this question..

Tried everything including restarting computer..

Files:

Answers

  • I had a user with a similar issue today.

    We had to deactivate the firewall and create a new user Profile with full admin rights on his desktop.

    We then ran VideoScribe and it worked on his new Profile.

    We then added the firewall again straight away and this worked. 

    It seemed to be something on the existing profile causing the issue as a fresh profile on the same desktop worked straight away.

    Could you carry out this test to see if you have the same results?

     

    Answered by Joe Clarke at Mon, 03 Jun 2013 11:33:20 GMT
  • My only other suggestion is to fully remove VideoScribe and start again.

    Uninstall VideoScribe

    Go to C:\Users\[your username]\AppData\Roaming\  You will delete the folder called VideoScribedesktop

    (replace [your username] with your user account name you use to log into the desktop with).

    You will then need to enter program files or program files (x86) from your local disk and delete the Sparkol folder.

    This will remove all files from your desktop.

    Shut down PC, start it again and start the download of the application and installation.

    Answered by Joe Clarke at Wed, 05 Jun 2013 13:39:24 GMT